Terms of use.

1. Acceptance of Terms

By accessing NYCWM services, you agree to these Terms of Use and our Privacy Notice. NYCWM operates as a HIPAA Business Associate under federal law and is subject to New York State healthcare privacy requirements. If you do not agree to these terms, do not use our services.

2. Description of Service

NYCWM provides care coordination services between clients (patients) and clinicians (medical pviders and professionals involved in the client's treatment journey). We do not treat clients or manage clinicians. We only coordinate care based on external clinical assessments performed by contractor clinicians.

Our role is limited to coordination activities. We connect clients with appropriate clinicians and coordinate treatment based on clinical assessments. All clinical decisions, treatment, and medical record maintenance remain exclusively with licensed healthcare providers. We store only minimal client and clinician data required to coordinate care.

3. User Responsibilities

Users must understand that NYCWM serves as a Business Associate that coordinates but does not provide clinical care. You acknowledge and agree to:

  • Follow all treatment recommendations from your licensed healthcare providers

  • Maintain direct relationships with your Covered Entity healthcare providers

  • Provide accurate information necessary for care coordination purposes only

  • Understand NYCWM's role is limited to care coordination, not clinical treatment

4. Privacy and Data Protection

As a HIPAA Business Associate under 45 CFR 164.502(e) and 164.504(e), NYCWM maintains Business Associate Agreements with Covered Entity providers and implements required administrative, physical, and technical safeguards. We collect only the minimum PHI necessary for care coordination. Our detailed HIPAA compliance practices are described in our Privacy Notice.

5. Limitation of Liability

NYCWM provides care coordination services only under our Business Associate role. We are not liable for clinical outcomes, medical decisions, treatment effectiveness, or clinical care quality. All clinical care is provided by independent licensed healthcare providers who are HIPAA Covered Entities.

Our liability is limited to care coordination activities performed within our Business Associate capacity. We do not assume liability for clinical treatment, medical outcomes, or healthcare decisions made by independent Covered Entity providers.

6. Modifications to Terms

We may update these Terms of Use to reflect changes in our Business Associate services, federal HIPAA requirements, or New York State healthcare privacy laws. Material changes will be communicated through appropriate channels consistent with legal requirements. Continued use constitutes acceptance of updated terms.

7. Contact Information

For questions about these Terms of Use or our care coordination services, contact us through the information on our website. For HIPAA-related inquiries, refer to our Privacy Notice contact information. New York Comprehensive Wellness Management, LLC is formed in New York State.

Last updated: September 2025